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How do I post on the discussion board in Blackboard

Details: There are three main components of the discussion board: Forums: these are how the discussion board is categorised. For instance, there may be one forum for general discussion, and other separate forums to discuss each of the assignments and other aspects of the unit.

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How to download Microsoft Office – Technology Services

Details: All current students and staff now have free access to Microsoft Office on your personal devices as part of Southern Cross University’s subscription to the Microsoft Office 365 platform. Importan

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How to install the FortiClient VPN on Windows PC

Details: Step 1: Click here to download the VPN launcher The installer will appear for download. Select 'Save' to download if it doesn't happen automatically. Step 2: Navigate to the downloads folder and run the installer by double-clicking it, or Click 'Run' on the download window Step 3: You may receive this notification window.You need to select More Info and then Run Anyway

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How to install and enable Microsoft Silverlight

Details: Microsoft Silverlight is a browser plugin that you will need to be able to playback Mediasite lectures in your web browser. It is strongly advised that you uninstall previous versions and do a fresh installation rather than upgrading as conflicting installations can otherwise occur.

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Huawei Voicemail - Getting Started – Technology Services

Details: The default password for Voicemail is: 1324 Remember: you need to set up call forwarding to go to Voicemail for people to leave a message. How do I put a personal greeting on Huawei voice mail? H

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› Url: https://scusd.zendesk.com/hc/en-us/articles/235630627-Huawei-Voicemail-Getting-Started Go Now

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Watch / Download a Collaborate recording - Technology Services

Details: To play back a Collaborate recording follow the steps below. If your screen doesn't look like the one below, the Collaborate session may have been recorded in Collaborate Ultra - in which case, please see the instructions here.. Go to the Blackboard Collaborate link in the site that you wish to watch the recording in.

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How do I view comments on pdf files or fill in a pdf form

Details: To view and print comments and feedback in a pdf file open it in Adobe Reader. If you encounter issues with opening or filling in a PDF file please try these solutions: Right click the .pdf and

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Editing a Camtasia recording - Cutting, splitting, copying

Details: Open the Camtasia file you wish to edit and place the playhead (as shown below, its got the green and red tags on it) at either the begging or end of the segment you wish to cut. Drag either the R

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Content Creation from your Desktop - My Mediasite

Details: Creating a presentation. To being, click the '+ Create Presentation' button in the top left of the MyMediasite page. Selecting the 'Create Presentation' button will bring up a wizard that states,

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Can I download recorded Mediasite Lectures to watch

Details: Navigate to where the Mediasite recording is located (it may be located in a MySCU site). If the lecture you are accessing is in MySCU, you will most likely have to select "Lectures" then click onto "Mediasite Lectures" to find the recordings.

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Setting up to record with Camtasia – Technology Services

Details: This article is designed to instruct the use of Camtasia 8. if you would like similar info on how to do this in Camtasia 9, please visit

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Recording the Desktop - My Mediasite – Technology Services

Details: Overview takes you to a Mediasite overview page, which has handy information from Mediasite in regards to best practices, what each of the recording types are used for and some helpful information on managing recordings.

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› Url: https://scusd.zendesk.com/hc/en-us/articles/214933437-Recording-the-Desktop-My-Mediasite Go Now

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How do I watch a recording in Collaborate Ultra

Details: If a Collaborate session has been conducted in the "new" Collaborate, also called Collaborate Ultra the steps to view a recording are a little different from recordings in the "old" version.

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Provide a Mediasite download link directly in MySCU

Details: To make a Mediasite recording available for download in MySCU (Blackboard) you must first enable the MP4 capabilty in Mediasite.. Once that is done you can either use a Mediasite channel, as explained here, or place the downloadable link directly in MySCU (this is often done in conjunction with embedding the video to provide an alternative for those with internet access restrictions).

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Adding a Shared mail box to iPhone mail - Technology Services

Details: How To: Access an Office 365 shared mailbox on iOS. Go to Settings > Mail, Contacts and Calendars > Add Account. From the choices available, go to the bottom and choose “Other” to manually set up the shared mailbox account.

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How to install the Blackboard Collaborate Launcher

Details: If you've accessed Collaborate previously, when launching a Collaborate session you will be offered the opportunity to update the Collaborate Launcher, whilst optional it is recommended to do so.. The first time you attempt enter a Collaborate session or play a Collaborate recording, you will have to download and install the Launcher. Please allow sufficient time before the session to do so

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How to change personal contact details in MyHR

Details: This article will guide you through adding/updating your personal contact details within MyHR. It is recommended that you ensure that these details remain accurate, as they can be utilised for emergency reasons such as account password resets.

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How to reset your SCU password – Technology Services

Details: If you have forgotten your SCU password, you are able to securely reset the password by following a few simple steps. Changing or resetting your password will change the password for most Universit

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Editing Mediasite - How do I cut, trim, and create fade

Details: This article is designed with the purpose of describing how to 'top' and 'tail' a recording, 'cutting' segments out of the video, and adjusting fade-in and fade-out effects for the recording in the My Mediaiste portal.

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› Url: https://scusd.zendesk.com/hc/en-us/articles/213799627-Editing-Mediasite-How-do-I-cut-trim-and-create-fade-effects-in-a-Mediasite-recording- Go Now

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How do I unblock Java plugins? – Technology Services

Details: This portal has been superceded. Please make all new requests by going to

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How do I change my Clutter settings? – Technology Services

Details: Clutter is a feature of Office 365 email that analyzes your emails, and based on your past behavior, determines the messages that you’re most likely to ignore. It then moves those messages to a fol

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Bookings Procedure for Rooms and Teaching Spaces

Details: (including requesting Video Conferencing and AV Support) Staff are able to book two types of rooms, either can be booked with or without AV/Video Conferencing support. The two room types are: Teac

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How to install the new Citrix receiver. – Technology Services

Details: Please close any Citrix applications you may have open. Navigate to your file explorer and select your computer which will be named (your short username) on (L or W-asset number) as shown in the picture below.

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How do I login to UCMS? – Technology Services

Details: ***If you are not on campus and trying to access UCMS, you will need to connect to the University's VPN, FortiClient. Please see this

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How to change your SCU password – Technology Services

Details: This article will outline the steps to changing your password, however, if you need to reset your password, please see this article.

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How to add a cursor effect to a Camtasia recording

Details: This article is designed to instruct the use of Camtasia 8. For information on Camtasia 9, please visit: The Camtasia Tutorials page Open the recording you want to edit within the Camtasia Studio editor.

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How to use the FortiClient VPN on Windows PC – Technology

Details: A token (verification code) will be sent to your nominated mobile phone number. Enter this unique token number and click 'OK'. Note. If you need to change or update your nominated mobile phone number, please do this from the MyHR website: How to change personal contact details in MyHR

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How do I login to My Enrolment? – Technology Services

Details: When you first applied to study at SCU, you will have received an email with your Student ID number and instructions to create your SCU password. These are the details you will need to login to My

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How do I import emails into outlook? – Technology Services

Details: If you are not using Microsoft Office 2016 or 2013 please refer to this

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Recording an IVR file for Huawei or Contact Centre

Details: To record an IVR (sometimes known as Automated Attendant) message you need software capable of recording in the correct format. We suggest using Audacity and will base these instructions upon it, however any software that creates the correct format can be used.

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How do I login to eAcademic? – Technology Services

Details: eAcademic / Student System access is not provided to staff by default, and is separate from your other accounts. If you do not have a eAcademic or Student System account, please see the instructions here (How do I get access to the Student System?). Please note:

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How do I use Camtasia to record a - Technology Services

Details: This article is designed to instruct the use of Camtasia 8. if you would like similar info on how to do this in Camtasia 9, please visit

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How to make a conference call from a huawei phone

Details: There are a few ways you can do a conference call from the Huawei desk phone. During a call The first is to initiate a call with another person. During that call press the conference key or the so

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OneDrive, U drive, and W drive – Technology Services

Details: As OneDrive is now available to all staff via the web and desktop application, Technology Services asks that staff members transition to using this as the primary method of data storage.Moving forward, we encourage all staff to follow the guidelines laid out below: Locally stored data

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Using a new dock with an old style laptop – Technology

Details: New docks will also come with a USB adapter lead that will allow them to work with the old style laptops that don’t have the smaller USB-C port. To use this adapter you will have to plug the USB-C

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How to Login to an SCU (Equitrac) Printer – Technology

Details: There are two ways that you can login to an equitrac printer. Swiping your staff or student card.All Equitrac printers are equipped with a card reader, they are usually quite visible and look like

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To install Java in Windows 10. – Technology Services

Details: Open a web browser (eg Edge, Internet Explorer) Navigate to java.com (If you've typed in the address, rather than using the link above, make sure you have gone to the true website for java.com and not clicked an advertising link that's taken you to a malware replica site.

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Recording in Lecture Rooms – Technology Services

Details: Recordings in the University's Mediasite-equipped locations are requested as part of the normal room booking processes. Regular room bookings. Regular room bookings are made by Unit Assessors or Course Coordinators via forms made available by the Timetable team in eAcademic.

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Computer Supply and Replacement (For Staff) – Technology

Details: Technology Services provide the University with a centralised procurement process including a full lifecycle supply and replacement service for all computers and laptops. As a result of this initia

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How do I find out my login details for MySCU and my Email

Details: Login to your MyEnrolment account with your student ID number and your SCU password. To reset your password please refer to this article.; Once you have logged in please click into "MySCU Details" along the top. Here you will see the default login details for your MySCU and Email account.

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How do I login to MyHR? – Technology Services

Details: This portal has been superceded. Please make all new requests by going to

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How to capture the audio of a video within a camtasia

Details: This article is designed to instruct the use of Camtasia 8. if you would like similar info on how to do this in Camtasia 9, please visit

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How do I use OneDrive? – Technology Services

Details: As part of SCU's email system, staff and students all have access to a free OneDrive account. OneDrive is Microsoft's cloud storage system, allowing you to upload, edit, and share files. This is pa

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How do I mark an email as Junk in - Technology Services

Details: Note: This guide has been created in Outlook 2013, other versions will be similar. The following guide will show how to mark an email that has been delivered to your Inbox as spam, so that in the future it will go to the junk folder.

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How to install the FortiClient VPN on MacOS – Technology

Details: Attention: Currently the supported Operating Systems for FortiClient include: Mac OSX v10.12 Sierra or higher. This article will show you how to install and use the FortiGate VPN on MacOS.

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Computer – Technology Services

Details: This portal has been superceded. Please make all new requests by going to spark.scu.edu.au

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What happens to Automated recordings? - Technology Services

Details: Scheduled Mediasite recordings that automatically take place in Mediasite equipped on-campus locations are automatically added to the lecturer’s My Mediasite portal page as well as to the unit’s Mediasite catalogue page.

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Other – Technology Services

Details: This portal has been superceded. Please make all new requests by going to spark.scu.edu.au

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I'm trying to login or get access to something

Details: This portal has been superceded. Please make all new requests by going to spark.scu.edu.au

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Polycom IP6000 User Information / Conference – Technology

Details: Hosting Conference Calls. You can create a conference with up to two other parties using the phone’s local conference feature. If you require a conference call with more than 2 other parties please see the instructions here.. To quickly set up a conference, you can use the Join soft key to create a conference between an active call and a call on hold.

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